1. Introduction
Raspberry Networks ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.raspberrynetworks.com (the "Service") or engage with our cybersecurity services.
As a cybersecurity company, we understand the critical importance of data protection and privacy. This policy demonstrates our commitment to maintaining the highest standards of data security and transparency in our operations.
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Contact us through our website forms, including:
Name
Email address
Phone number
Company name
Subject and message content
Any other information you choose to provide
Request our services or consultations, including:
Business information
Technical requirements
Security assessment details
Compliance requirements
Subscribe to our communications, including:
Email address
Communication preferences
Professional interests
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and usage patterns:
Technical Information:
IP address
Browser type and version
Operating system
Device type and screen resolution
Referring website
Pages visited and time spent
Date and time of visits
Cookies and Tracking Technologies:
Session cookies for website functionality
Analytics cookies to understand website usage
Marketing cookies for advertising purposes (with consent)
2.3 Information from Third Parties
We may receive information about you from:
Google Analytics and other analytics providers
Social media platforms when you interact with our content
Business partners and referral sources
Public databases for business verification purposes
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
Respond to your inquiries and provide customer support
Deliver cybersecurity services and consultations
Conduct security assessments and provide recommendations
Process service requests and manage client relationships
3.2 Communication
Send you information about our services
Provide security updates and industry insights
Respond to your questions and requests
Send administrative information about your account or services
3.3 Website Improvement
Analyze website usage to improve user experience
Optimize website performance and functionality
Develop new features and services
Conduct research and analytics
3.4 Marketing and Advertising
Send promotional materials about our services (with consent)
Display targeted advertisements through Google Ads and other platforms
Measure advertising effectiveness
Conduct market research
3.5 Legal and Security
Comply with legal obligations and regulatory requirements
Protect against fraud, security threats, and illegal activities
Enforce our terms of service and other agreements
Respond to legal requests and court orders
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
Consent: When you provide explicit consent for specific processing activities
Contract: When processing is necessary to perform our services
Legitimate Interest: For business operations, security, and marketing (where not overridden by your rights)
Legal Obligation: When required by law or regulation
Vital Interest: To protect your or others' safety and security
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
We work with trusted third-party service providers who assist us in:
Website hosting and maintenance
Email communication services
Analytics and marketing tools
Payment processing
Cloud storage and backup services
These providers are contractually bound to protect your information and use it only for specified purposes.
5.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.
5.3 Legal Requirements
We may disclose your information when required by law or in response to:
Court orders or legal processes
Government investigations
Requests from law enforcement agencies
Protection of our rights, property, or safety
Prevention of fraud or illegal activities
5.4 Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
6. Data Security
As a cybersecurity company, we implement industry-leading security measures to protect your personal information:
6.1 Technical Safeguards
Encryption: All data transmission is encrypted using SSL/TLS protocols
Access Controls: Strict access controls and authentication mechanisms
Network Security: Firewalls, intrusion detection, and monitoring systems
Regular Updates: Continuous security updates and patch management
6.2 Administrative Safeguards
Employee Training: Regular security awareness training for all staff
Background Checks: Comprehensive screening of personnel with data access
Incident Response: Established procedures for security incident management
Regular Audits: Periodic security assessments and compliance reviews
6.3 Physical Safeguards
Secure Facilities: Physical security controls for data centers and offices
Device Security: Encrypted devices and secure disposal procedures
Environmental Controls: Protection against environmental threats
Despite our security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Contact Information: Retained for 3 years after last contact unless you request deletion
Service Data: Retained for the duration of our business relationship plus 7 years for legal compliance
Website Analytics: Aggregated data retained for 26 months
Marketing Data: Retained until you unsubscribe or request deletion
We regularly review and delete information that is no longer necessary for our business purposes.
8. Your Privacy Rights
8.1 General Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications at any time
Data Portability: Request your data in a portable format
8.2 GDPR Rights (EEA Residents)
If you are located in the EEA, you have additional rights under GDPR:
Right to Restriction: Limit how we process your information
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for specific processing activities
Right to Lodge a Complaint: File a complaint with your local data protection authority
8.3 CCPA Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
Right to Know: Information about the categories and specific pieces of personal information we collect
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination: Equal service regardless of exercising privacy rights
To exercise your rights, contact us at [email protected] or +264 81-143-1824.
9. Cookies and Tracking Technologies
9.1 Types of Cookies We Use
Essential Cookies: Required for website functionality and security
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used for advertising and remarketing purposes
Preference Cookies: Remember your settings and preferences
9.2 Cookie Management
You can control cookies through your browser settings:
Accept All Cookies: Allow all cookies for full website functionality
Reject Non-Essential: Block marketing and analytics cookies
Custom Settings: Choose specific cookie categories to allow
Note that disabling certain cookies may affect website functionality.
9.3 Third-Party Tracking
We use the following third-party services that may collect information:
Google Analytics: Website usage analytics
Google Ads: Advertising and remarketing
Social Media Platforms: Social sharing and engagement tracking
10. International Data Transfers
We are based in Namibia and may transfer your information to other countries for processing. When we transfer data internationally, we ensure appropriate safeguards are in place:
Adequacy Decisions: Transfers to countries with adequate data protection laws
Standard Contractual Clauses: EU-approved contract terms for data protection
Binding Corporate Rules: Internal policies ensuring consistent data protection
Consent: Your explicit consent for specific transfers
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We are not responsible for the privacy practices or content of third-party websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Website Notice: Posting a prominent notice on our website
Email Notification: Sending an email to registered users
Updated Date: Changing the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Raspberry Networks
Email: [email protected]
Phone: +264 81-143-1824
Address: Okahandja, Namibia
Website: www.raspberrynetworks.com
For GDPR-related inquiries, you may also contact your local data protection authority.
15. Compliance and Certifications
Raspberry Networks is committed to maintaining compliance with applicable data protection laws and industry standards:
GDPR Compliance: European General Data Protection Regulation
CCPA Compliance: California Consumer Privacy Act
Industry Standards: Following cybersecurity best practices and frameworks
Regular Audits: Periodic compliance assessments and reviews
We continuously monitor and update our practices to ensure ongoing compliance with evolving privacy regulations.